Privacy Policy

Connect All Trade Solutions (ABN 39 097 812 701) — “Connect All”, “we”, “us”, “our” — respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, how we use it, and your rights.

1. Information we collect

• Information you give us: your name, phone number, email address, property or service address, and details of your enquiry or the work you need — provided via our website forms, by phone, email, or in person.
• Information collected automatically: when you visit our website we may collect device and usage data (IP address, browser type, pages viewed) and use cookies and similar technologies (see section 6).

2. How we collect it

Through our website enquiry forms, phone calls, emails, and when you engage us for work.

3. Why we use your information

• To respond to your enquiry and provide quotes;
• To carry out and manage the electrical, air conditioning and related services you request;
• To contact you about your job, appointments and follow-ups;
• To improve our services and website;
• To measure and improve our advertising (see section 5);
• To meet our legal, insurance and licensing obligations.

4. Who we share it with

We do not sell your personal information. We may share it with trusted service providers who help us run our business, including our customer-management (CRM) platform and our advertising and analytics providers, such as Google. These providers are only permitted to use your information to provide their services to us.

5. Advertising & analytics

We use Google Ads and Google Analytics to promote our services and understand how our advertising performs. These tools use cookies and online identifiers, such as the Google Click Identifier (“GCLID”). When someone contacts us after clicking one of our ads, we may share a record of that enquiry with Google so we can measure which ads lead to genuine enquiries. This measurement data is handled in accordance with Google's policies.

You can learn about and control Google's use of data at policies.google.com/technologies/partner-sites, and opt out of personalised ads at adssettings.google.com.

6. Cookies

Our website uses cookies to make it work, remember your preferences, and measure advertising. You can control cookies through your browser settings; disabling them may affect how the site works.

7. Call recording

Some calls to or from Connect All may be recorded for quality, training and record-keeping purposes. Where calls are recorded you will be advised at the start of the call.

8. Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above, or as required by law.

9. Your rights

You may request access to, or correction of, the personal information we hold about you, or ask a question or make a complaint, by contacting us below. You may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

10. Contact us